Question 1

What are the shipping/delivery charges?

Accepted Answer

We offer free shipping all over UAE on orders above AED 100.

Question 2

How soon can I receive my order after placing it on the website?

Accepted Answer

Once your order is confirmed, you will receive an order confirmation email from our side. We usually deliver all orders to all emirates within 1-3 business days. Customized orders will be delivered within 5 business days.

Question 3

What is your return policy?

Accepted Answer

We understand that you may change your mind about a product and that's why we have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange for a new product or a credit note with a validity period of one year from the date of exchange.

Question 4

How do I choose the correct size and fit for my baby?

Accepted Answer

For Babies Basic clothing like onesies, sleepsuits, and rompers, refer to our size chart and pick one size up if your baby is between sizes to allow extra comfort and growth.

Question 5

What types of feeding accessories and toys do you offer?

Accepted Answer

Babies Basic offers a complete range of food-grade silicone feeding accessories, including spoons, bowls, bibs, and sippy cups, designed to be safe and gentle for babies. Our toy collection includes silicone teethers and sensory play toys that are 100% BPA-free, promoting safe teething and early motor skill development.

Question 6

How to clean and care for silicone feeding products (like spoons or teethers)?

Accepted Answer

All Babies Basic silicone feeding products should be washed with mild baby-safe soap and warm water before first use and after every meal. They are dishwasher-safe (top rack) and can be sterilized in boiling water for 2–3 minutes. Always air-dry completely before storing to maintain hygiene and long-lasting quality.

Question 7

What is a Babies Basic milestone blanket and how is it used?

Accepted Answer

A Babies Basic milestone blanket is a soft, 100% cotton blanket designed to capture your baby’s growth and special memories. It comes with printed months or weeks so you can place your baby on the blanket, highlight the age, and click adorable progress photos.

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